Shipping Policy

At White Chemist, we strive to ensure that your medications are delivered to you quickly, safely, and discreetly. This Shipping Policy outlines the details of how we handle the shipment of products, including processing times, shipping options, delivery zones, shipping costs, and related procedures. By placing an order on our website, you agree to the terms and conditions set forth in this policy.

1. Shipping Methods and Carriers

White Chemist exclusively uses USPS (United States Postal Service) to ship all orders. USPS is a reliable shipping carrier with a proven track record of timely deliveries and secure handling of packages. The shipping method we utilize ensures that your products are delivered efficiently within the United States.

a. USPS Priority Mail

All orders are shipped using USPS Priority Mail, which provides an estimated delivery time of 2 to 3 business days from the date of dispatch. This option offers a balance of speed, affordability, and security, ensuring that your medications reach you promptly.

2. Processing Times

Once an order is placed on White Chemist, it goes through a processing stage before shipment. This includes order verification, payment authorization, and product preparation.

a. Order Verification and Payment Authorization

After you place your order, our team verifies the details, including prescription information (if required), payment authorization, and shipping address. Orders that require prescription verification may take slightly longer to process.

b. Processing Timeframe

Typically, orders are processed within 24 to 48 hours after verification. During this period, your order is carefully prepared and packaged for shipment. Please note that orders placed after 5 PM EST or during weekends and holidays will begin processing on the next business day.

c. Order Delays

While we do our best to process all orders promptly, some factors such as prescription validation or payment issues may result in minor delays. Should there be a delay in processing your order, we will notify you via email or phone.

3. Shipping Costs

All orders are subject to a flat shipping fee of $35. This charge covers the cost of packaging, shipping, and delivery using USPS Priority Mail.

a. Flat-Rate Shipping

Regardless of the size, weight, or value of your order, the $35 shipping fee remains the same. This allows customers to purchase multiple items without worrying about increased shipping costs.

b. Promotional Offers

From time to time, White Chemist may offer special promotions, such as free shipping on select orders. Be sure to check our website or sign up for our newsletter to stay informed about upcoming deals and offers.

4. Shipping Zones

Currently, White Chemist ships only within the United States. We do not offer international shipping at this time. All 50 states and territories such as Washington D.C., Puerto Rico, and the U.S. Virgin Islands are included in our shipping coverage.

a. United States Only

We understand the importance of reliable delivery, especially when it comes to medication. Therefore, we focus exclusively on delivering within the United States to maintain timely and efficient shipping services.

b. PO Boxes and Military Addresses

White Chemist is happy to ship to PO Boxes and APO/FPO/DPO military addresses via USPS. Please be aware that delivery times to these locations may vary slightly due to postal logistics.

5. Order Tracking

We provide tracking for every order placed on White Chemist, ensuring that you can monitor the progress of your shipment.

a. Tracking Information

Once your order has been processed and dispatched, you will receive an email containing your USPS tracking number. You can use this tracking number to monitor your package’s location and estimated arrival time via the USPS website.

b. Tracking Delays

Please allow up to 24 hours for tracking information to be updated on the USPS website. If you do not see tracking updates within this time frame, feel free to contact our customer support team for assistance.

6. Delivery Timeframes

While USPS Priority Mail generally delivers within 2 to 3 business days, there are factors that may impact delivery timeframes, including:

a. Holiday Seasons and Peak Periods

During high-demand seasons such as the holidays, USPS may experience delays in delivery times. We recommend placing orders in advance during these periods to ensure timely arrival.

b. Weather and Unforeseen Events

Severe weather conditions or unforeseen events (such as natural disasters or postal strikes) may cause delays in delivery. In such cases, White Chemist will do its best to keep you informed of any disruptions to your delivery.

c. Rural and Remote Areas

For customers located in remote or rural areas, delivery times may vary slightly due to USPS routing schedules. Please check your tracking information for updates.

7. Discreet Packaging

At White Chemist, we prioritize customer privacy and discretion. All orders are packaged in unmarked, discreet packaging with no indication of the contents or the nature of the purchase.

a. Plain Packaging

Our packages have no branding, logos, or product information visible on the outside. This ensures that your privacy is maintained throughout the delivery process.

b. Confidential Labels

The return address on the package will not contain any references to medications, White Chemist, or pharmaceutical products. Your order is delivered as any standard parcel to protect your privacy.

8. Failed Deliveries and Reshipments

Occasionally, orders may fail to be delivered due to incorrect addresses, failed delivery attempts, or other postal issues.

a. Incorrect Address

Please ensure that the shipping address provided during checkout is accurate. White Chemist is not responsible for orders that are lost or returned due to incorrect or incomplete shipping information. If the package is returned to us, we will contact you to arrange reshipment, subject to an additional shipping fee.

b. Missed Delivery Attempts

If USPS attempts to deliver your order but is unable to do so (e.g., no one is available to receive the package), USPS may leave a notice or hold the package at a local post office for pickup. It is your responsibility to follow up with USPS to ensure timely receipt of your order.

c. Lost or Damaged Packages

In the rare case that your package is lost or damaged during shipment, please contact our customer support team immediately. We will work with USPS to resolve the issue, and if necessary, we will reship your order or provide a refund.

9. Returns and Refunds

Due to the nature of pharmaceutical products, White Chemist does not accept returns on medications. If there is a mistake with your order or if you receive a damaged or defective product, please contact our customer support team within 7 days of receiving your order. We will work with you to resolve the issue, either through a replacement or a refund.

10. Contact Us

If you have any questions or concerns regarding our shipping policy, feel free to reach out to our customer support team:

White Chemist
Email: sales@whitechemist.com