At White Chemist (whitechemist.com), we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your personal data. By using our website and services, you consent to the data practices described in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

a. Personal Information

When you place an order, create an account, or interact with our website, we may collect personal information such as:

Full name
Email address
Phone number
Mailing address
Payment details (e.g., credit card, debit card information, Bitcoin, PayPal, etc.)
Prescription information, if applicable

b. Non-Personal Information

We also collect non-personal information that cannot be directly associated with a specific individual, including:

IP address
Browser type and version
Operating system
Time and date of visit
Pages visited on our website

2. How We Use Your Information

We use the personal information collected for various purposes, such as:

a. To Process Orders

Your personal and payment information is used to process transactions, ship products, and communicate with you regarding your orders. This includes sharing your data with shipping companies to ensure the timely delivery of your products.

b. To Improve Our Services

Non-personal information helps us analyze website traffic, user behavior, and preferences. This allows us to enhance user experience and make improvements to our website, customer service, and marketing efforts.

c. To Communicate With You

We use your email or phone number to provide updates about your orders, notify you of any changes in our policies, respond to your inquiries, and share promotional offers, such as discount codes and special deals. You can opt out of receiving promotional emails at any time.

d. For Legal Compliance

We may collect and use your information to comply with applicable laws, regulations, legal processes, or governmental requests, such as verifying prescriptions or fulfilling regulatory obligations for the sale of pharmaceutical products.

3. How We Protect Your Information

We take the security of your personal information seriously and use appropriate measures to safeguard it. These measures include:

a. Data Encryption

Sensitive information such as payment details is encrypted using secure socket layer (SSL) technology to protect it during transmission.

b. Secure Payment Gateways

We partner with reputable payment processors that comply with industry standards for secure transactions, ensuring that your financial data is handled safely.

c. Restricted Access

Access to your personal information is restricted to authorized personnel who need the information to perform their job duties, such as processing orders, shipping, and customer service.

d. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

4. Third-Party Services

White Chemist may share your information with third-party service providers, such as:

a. Shipping Companies

To fulfill your order, we may share your name, address, and phone number with USPS or other shipping partners.

b. Payment Processors

Your payment information is processed by third-party payment gateways (such as PayPal, credit card processors, or Bitcoin services). These entities are responsible for securely processing your payment and ensuring compliance with financial regulations.

c. Marketing and Analytics Providers

We may use third-party analytics tools and marketing services to better understand user behavior, preferences, and the effectiveness of our advertising campaigns. This data is typically non-personal and aggregated for analysis purposes.

d. Legal Requirements

In rare cases, we may be required to share your personal information with legal authorities in response to a legal request or to comply with legal obligations.

5. Your Rights Regarding Personal Information

As a user of our website, you have certain rights regarding your personal information:

a. Right to Access

You have the right to request a copy of the personal information we hold about you. Upon request, we will provide this information in a readable format.

b. Right to Rectification

If you believe that any of your personal information is incorrect or outdated, you may request that we update or correct the information.

c. Right to Erasure

You have the right to request the deletion of your personal data from our systems. We will honor your request unless we are required to retain the information for legal or regulatory purposes.

d. Right to Opt-Out

You may opt-out of receiving promotional emails or marketing communications from us at any time by clicking the “unsubscribe” link in the email or contacting our customer service team.

e. Right to Object

You may object to our processing of your personal data for specific purposes, such as marketing. If you make such an objection, we will stop using your personal data for that purpose unless we have a compelling reason to continue.

6. Cookies and Tracking Technologies

White Chemist uses cookies and similar tracking technologies to enhance the user experience on our website. Cookies are small text files stored on your device that help us remember your preferences and gather information about website usage.

a. Types of Cookies We Use

Essential Cookies: These are necessary for the website to function properly and allow you to navigate and use features like secure areas and shopping carts.
Analytical Cookies: These cookies help us understand how visitors use our site, allowing us to improve user experience.
Marketing Cookies: We use these to show you relevant products and advertisements based on your browsing behavior.

b. Managing Cookies

You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of the website, and some features may not be available to you.

7. Children’s Privacy

White Chemist does not knowingly collect personal information from children under the age of 18. If you believe that a child has provided us with personal information, please contact us immediately, and we will take steps to remove the information from our records.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. When we make changes, we will update the “Last Updated” date at the top of the policy. We encourage you to review the policy periodically to stay informed about how we are protecting your information.

9. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this Privacy Policy, please contact us at:

White Chemist
Email: sales@whitechemist.com

Privacy Policy